We take care of the most important part of your travel — the experience. By pairing technology with human touch, we’re able to deliver a truly personal service at a fair price. We believe travel to be a deeply personal experience, so we’re the first to provide end-to-end travel concierge completely tailored to your unique preferences.
Our per-day service fee allows us to be objective with our recommendations. We don’t accept commission from restaurants, tour operators and the like. With hotels, we find you the best fit at the lowest rate available, including private rates plus perks we’ve access to. It’s our belief that you shouldn’t need to spend hours of your own time or spend a fortune to get the travel experience you’re looking for. For more information, head to our FAQ or chat us by clicking the icon in the bottom right of this page.
When cofounder Susan Ho was working as an executive of a fast-growing startup, she went on vacation to Buenos Aires and didn’t have time to plan her trip in advance. She ended up spending over 10 hours of her vacation in her hotel Googling and sorting through TripAdvisor and Yelp reviews, only to still end up in a “local, authentic steakhouse” surrounded by tourists. It was far from the hidden gem she was looking for.
In 2015, she brought on Leiti Hsu (the two met over a decade ago on the dance floor while abroad) to start Journy. Leiti is an accomplished journalist and food show host who has worked as an advisor to hospitality and food tech startups. She also hosts the red carpet at the James Beard Awards and the World’s 50 Best Restaurant Awards. As an expert traveler with insider connections all over the world, Leiti’s excited to be able to create a service that allows more people to travel the way she does — with access and insider knowledge of the best places.
Our team is full of passionate travelers who are committed to making sure you make the most of your travels. From sourcing the most up-to-date expert travel recommendations, to telling incredible stories of chefs and unique destinations, to building relationships with the best restaurants to get our travelers preferred access, our team does the heavy lifting so you don’t have to.
Once you request a Journy, one of our concierge team members will reach out to connect on your trip details. Each concierge is an expert traveler who obsesses over the details, listens to your needs, and is there to answer any questions. They’re connected to our extended network of top chefs and local insiders to provide you with the latest and greatest.
At Journy, we believe that technology isn’t a substitute for expert human curation. What makes Journy truly special and unique is our network of experts — from famous chefs to locals in-the-know, who share their favorite sights, bites, and things to do around the world.