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ABOUT US

We're the travel agency of the future. Start by telling us about your trip at gojourny.com. Then we match you with a Journy concierge you work with 1-on-1 to design your perfect trip—including booking activities / accommodations and snagging those hard-to-get Michelin-starred restaurant reservations.

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Photo by eggcanvas for Journy
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HOW WE’RE DIFFERENT

We take care of the most important part of your travel — the experience. By pairing technology with human touch, we’re able to deliver a truly personal service at a fair price. We believe travel to be a deeply personal experience, so we’re the first to provide end-to-end travel concierge completely tailored to your unique preferences.

Our per-day service fee allows us to be objective with our recommendations. We don’t accept commission from restaurants, tour operators and the like. With hotels, we find you the best fit at the lowest rate available, including private rates plus perks we’ve access to. It’s our belief that you shouldn’t need to spend hours of your own time or spend a fortune to get the travel experience you’re looking for. For more information, head to our FAQ or chat us by clicking the icon in the bottom right of this page.

THE STORY BEHIND JOURNY

When cofounder Susan Ho was working as an executive of a fast-growing startup, she went on vacation to Buenos Aires and didn’t have time to plan her trip in advance. She ended up spending over 10 hours of her vacation in her hotel Googling and sorting through TripAdvisor and Yelp reviews, only to still end up in a “local, authentic steakhouse” surrounded by tourists. It was far from the hidden gem she was looking for.

In 2015, she brought on Leiti Hsu (the two met over a decade ago on the dance floor while abroad) to start Journy. Leiti is an accomplished journalist and food show host who has worked as an advisor to hospitality and food tech startups. She also hosts the red carpet at the James Beard Awards and the World’s 50 Best Restaurant Awards. As an expert traveler with insider connections all over the world, Leiti’s excited to be able to create a service that allows more people to travel the way she does — with access and insider knowledge of the best places.

OUR TEAM

Our team is full of passionate travelers who are committed to making sure you make the most of your travels. From sourcing the most up-to-date expert travel recommendations, to telling incredible stories of chefs and unique destinations, to building relationships with the best restaurants to get our travelers preferred access, our team does the heavy lifting so you don’t have to.

Once you request a Journy, one of our concierge team members will reach out to connect on your trip details. Each concierge is an expert traveler who obsesses over the details, listens to your needs, and is there to answer any questions. They’re connected to our extended network of top chefs and local insiders to provide you with the latest and greatest.

Claire Zhang
Claire Zhang
Growth Lead
Susan Ho
Susan Ho
Founder & CEO
Susan has helped build some of the fastest growing companies in NYC, including Fab.com, DigitalOcean, Blue Apron, and LearnVest. Susan graduated from Wharton and was a consultant at BCG before startups. She met Leiti nearly a decade ago while dancing on speakers in Shanghai.
david hoffman
david hoffman
Concierge Operations Associate
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Stephanie Park
Stephanie Park
Director, Operations
Stephanie leads the Concierge Operations team at Journy. A former Senior Consultant at IBM, she brings her operational expertise and analytics skills to ensure the highest quality of service. Stephanie is an avid traveler with a passion for artisan coffee, pastries, and gelato. She’s known to visit over 10 a day while she travels.
Leiti Hsu
Leiti Hsu
Cofounder, Director of Community & Partnerships
Leiti is a culinary connector, journalist, and advisor to big brands and food tech companies the likes of Cover, Sosh, Twitter, and Unilever. She is a food show host who covers the red carpet annually at The James Beard Awards, and The World's 50 Best Restaurant Awards. Her work has been featured in Forbes, Fortune, Town & Country, and Cosmopolitan.
OUR NETWORK OF EXPERTS

At Journy, we believe that technology isn’t a substitute for expert human curation. What makes Journy truly special and unique is our network of experts — from famous chefs to locals in-the-know, who share their favorite sights, bites, and things to do around the world.

Claire Zhang
Claire Zhang
Growth Lead
Susan Ho
Susan Ho
Founder & CEO
Susan has helped build some of the fastest growing companies in NYC, including Fab.com, DigitalOcean, Blue Apron, and LearnVest. Susan graduated from Wharton and was a consultant at BCG before startups. She met Leiti nearly a decade ago while dancing on speakers in Shanghai.
SELECTED PRESS
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“Journy tells you what you should do during your next vacation”
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“You're in Good Hands — A New App Leaves Your Trip Plans to the Pros”